FAQ

REFUNDS AND EXCHANGES

What happens if my jar is damaged or my product has leaked?

  • Contact me right away at bodyradiancescrubs@gmail.com with your order information, name, and address.

Do you accept returns?

  • I do not accept returns due to sanitary reasons.
  • If you receive the wrong item, please send email with photo of the item to bodyradiancescrubs@gmail.com and the correct item will be sent to you within 3 business days. 

SHIPPING AND PROCESSING

  • All items are handmade so please allow 2-4 business days for processing. Items will be shipped the day after processing is complete. 
  • Shipping time is dependent upon your selection at checkout.
  • Approximately 1-5 days in the USA.
  • If you place two separate orders they will be shipped separately.

ORDER STATUS AND TRACKING 

  • You will receive an order confirmation once your order has been placed. When a shipping label has been created for your order you will receive another email. Please allow 24-48 hours for tracking information to be updated.

LOST PACKAGES

  • If you entered the wrong address, you have 12 hours to contact us to make the proper corrections. After that you will be responsible for re-shipping fees. 
  • If your address is correct and you have not received your package please contact USPS and follow the directions on their website USPS.com your item is insured up to $100 included with purchase.

CUSTOMER SERVICE 

  • Our hours are Monday- Friday 11am- 6pm EST.
  • Due to high call and order volume please allow at least 12 hours to get a response via email.

bodyradiancescrubs@gmail.com